Contact
Talk to Albion, however suits you
Phone, branch, secure message or this form — pick whichever gets you an answer fastest.
Find a branch
190+ branches across the UK, most open six days a week.
Secure message
Log on to the app to send a message tied to your account.
Send a message
Not urgent? Write it down here
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Before you call
Quick answers
Freeze it instantly in the app, then order a replacement from the same screen. A new card usually arrives within 3–5 working days.
Yes — call your local branch directly or ask through secure message once you're logged on, and we'll hold a slot for you.